Experiencing an issue with our website, your subscription, or your account? You've come to the right place. We've compiled answers to the most common questions we get from readers.
Why did I get charged again for a Maple membership?
As is standard for most media publications, memberships are yearly or monthly recurring charges. You'll be charged on the date you made the payment.
If you aren't interested in renewing, no problem! Check the FAQ below to see how to cancel. If you want a refund, please check our policy below.
Who funds The Maple?
The Maple is 100% reader-funded. Every dollar of our revenue comes from subscriptions to our daily newsletter and additional monthly donations from readers. We do not accept donations from third-party organizations of any kind and do not allow our publication to be used for advertising.
How do I log into my account?
Logging into your account allows you to change your preferences, subscription, and billing information. If you are a subscriber, it also allows you to access subscriber-only articles and newsletters.
To access your account click the “Log In” button on the top right of our website. You will be prompted to put in your email address (make sure it’s the one you signed up with).
Once imputed, you’ll receive an email with a link that allows you to log in directly. No password is needed - just click the link that gets forwarded to you.
Once logged in, your computer browser will remember you and keep you logged in until you sign out.
I’m a subscriber, why am I not receiving the daily newsletter?
There are a few possible reasons why this could be happening:
Your email provider might be putting us in your Spam.
Check your junk or spam inboxes. Could even be in another folder such as “promotions” or “updates.” If you see us there, here’s how to fix it.
If you use Gmail: move this email to your primary inbox. How? On your phone: Tap the 3 dots in the top right corner, click “Move to”, then click “Primary”. If on desktop, drag and drop this email into the “Primary” tab in your inbox.
If you use Apple Mail: tap on our email addresses at the top of this email (in the “From” line) and click “Add to VIPs”.
If you use something else: Add our email address (email@example.com) to your address book.
You could have accidentally unsubscribed from emails.
To see if this is the problem, click the burgundy-coloured profile icon in the bottom right corner of our site. This should pull up your account portal.
Under the section “Email newsletter,” make sure the option is checked (The circle should be to the right and coloured in).
If neither of these is the problem, contact us at firstname.lastname@example.org so we can help you get to the bottom of this.
How do I unsubscribe from emails from The Maple?
You can easily stop receiving emails through your account portal. Click the burgundy-coloured profile icon in the bottom right corner of our site.
Under the section “Email newsletter,” uncheck the option. (The circle should be to the left and greyed out).
Note that this does not cancel your paid subscription if you have one. It unsubscribes you from our email list so you stop receiving the email newsletter.
How do I switch my account to a new email address?
You can easily change your email address through your account portal. Click the burgundy-coloured profile icon in the bottom right corner of our site.
At the top of the portal, you will see an option to “Edit” your name and email address.
I have a new credit card, how do I change my payment information?
Credit card expired? No problem. You can update or change your payment information by clicking this link or visiting the account portal.
To visit the account portal click the burgundy-coloured profile icon in the bottom right corner of our site.
Under the “Billing info” section, click on the “Update” option. This will pull up a form where you can change, update, or add new payment info.
How do I change or cancel my subscription?
You can change or cancel your subscription by going into your account portal. To do this click the burgundy-coloured profile icon in the bottom right corner of our site.
The second row in the portal should list your plan and the rate you pay. Click on the “Change” option to pull up a second page that shows all of our available monthly and yearly plans. Here you can select any of these options to change your subscription plan.
At the bottom of this page should be an option to “Cancel subscription.”
Alternatively, you can try visiting our payment portal. If you have any difficulties canceling your subscription, please contact us at email@example.com so we can fulfill your request.
What is your policy on refunds?
We know online payments can be frustrating, so we try to make it as simple as possible. We offer a full refund up to 365 days after purchase.
How do I turn off automatic subscription renewal?
To turn off automatic renewal, go to your account portal by clicking the burgundy-coloured profile icon in the bottom right corner of our site.
Under your plan information, click “Change” and then select “Cancel subscription.” Your subscription will not be renewed at the end of your billing cycle. You can re-continue your subscription at any time by visiting the account portal.
Is my subscription tax-deductible?
Unfortunately, The Maple is not currently a registered journalism organization. That means our subscribers and donors are not eligible for charitable tax deductions.
As a non-profit, we hope to eventually acquire this status so our supporters like you can claim the benefit of tax receipts.
Is The Maple related to North99?
The Maple was founded in August 2021 as the successor to North99, an advocacy group dedicated to building a more just Canada. Unlike North99, however, The Maple is solely a journalistic project, and does not conduct any advocacy work whatsoever. Further, The Maple has no affiliation or relationship of any kind with any political party, advocacy group or third-party advertisers.
While The Maple is broadly aligned with North99’s aspiration for a more just Canada, The Maple’s managing editor had no involvement with North99, and has full independence and control over the new publication’s content and editorial direction.
I made regular donations to North99, but now it’s going to ‘The Maple.’ What happened?
In August 2021, North99 changed to The Maple, becoming an independent digital news publication, covering Canadian politics from the perspective of the many, not the few.
After years of advocacy work, it became clear that the mission of championing the issues of the 99% through media and analysis needed to take the next step.
So many of the issues North99 was attempting to address through advocacy were rooted in the same problem. An establishment media that ignores the stories of everyday people while overrepressenting the wealthy and powerful.
Founded from the ashes of North99, we’ve sought to make The Maple a media outlet for the people and funded by the people. We are 100% funded by individual Canadians like you - no ads, no outside funding, no corporate support.
If you supported North99, we encourage you to check out our public-interest journalism. It’s our belief that The Maple’sfact-driven journalism from a progressive perspective is what is sorely needed in Canada’s media landscape.
If you’ve continued your support through recurring donations, keep in mind that you are entitled to a complimentary Maple subscription that gets you full access to our daily newsletter. Due to limitations with our email software, we asked that donors reach out to us to receive their benefits. If you have not yet, please contact us at firstname.lastname@example.org so we can get you in the loop.
Are you hiring or taking pitches from freelance journalists?
Unfortunately, we are not hiring at the moment. But we hope to expand our team as we grow our readership.
The Maple does welcome unsolicited pitches for long-form news stories, explainer pieces, and personal essays that shed new light on the top political issues of the day. If you are interested in sending us a pitch, please visit our About Us page to learn more about our process.